Whilst rare, sometimes parcels can go missing in the post. We advise you to wait 10 working days before contacting us. Royal Mail will deem a parcel as lost if not delivered within this timeframe.
If an order hasn’t arrived, we always recommend checking at your local Post Office and confirming your address before contacting us. We must be notified within 30 days of any orders that haven’t arrived, after this time we cannot replace any orders free of charge. Contact us to let us know if your order hasn’t arrived.